Classes and registrations are ongoing at Dolphin Swim Club, so we are no longer tied to sessions. Upon joining, you have committed to at least two full calendar months of lessons. Classes are 30 minute long, once a week. To withdraw from the program, a 30-day written notice must be given.
Dolphin’s classes are ongoing, allowing students to start at will. Registration is also ongoing, but current students get priority placement. Customers will be automatically and continually registered until a 30-DAY WRITTEN NOTICE from the customer is received.
We aim to keep you informed! Please check signs posted in our lobby area, the televisions screens, our website, Facebook, and the monthly e-newsletters sent directly to your inbox for all important announcements.
Occasionally, bad weather or poor conditions (low temperature, poor chemical balance, etc.) may warrant cancellation of classes. In either case, we will announce cancellations using local radio station Star 105.5 FM as well as on the website www.emergencyclosings.com A free make-up voucher will be issued redeemable for one year past the issue date and scheduled up to a week in advance.
All of our classes – except for Baby Swim classes – have four or fewer students per instructor. Dolphin Swim Club reserves the right to cancel classes with only one or two students registered.
Dolphin provides all equipment for the classes, including goggles. Students need only bring a swimsuit and towel.
It is mandatory that all children not fully potty-trained must comply with our double-diaper policy. One must be a cloth, reusable, plastic-lined Dolphin Swim Club-approved diaper.
Students displaying symptoms of fever, diarrhea, or any other contagious illness are prohibited from participating in any Dolphin Swim Club activities. Children need to be fever/symptom free for 24 hours prior to returning to swim lessons.
Dropping A Class
There are no prorated refunds or credits for missed or dropped classes. Credit for medical situations supported in a written acknowledgement from a licensed medical practitioner will be extended from the DATE WE RECEIVE them. Retroactive requests for medical credit will not be granted.
All payments are perpetual by direct debit. This ensures the swimmer will not lose his or her spot. This payment comes out once a month using a debit card or credit card. You may still change your class time, if needed. If you wish to take a break from lessons, a 30-DAY WRITTEN NOTICE must be received. These forms are available at the front desk. Lessons will cease 30 days from when we receive the written request.